Privacy Policy

This Privacy Policy describes how Citiwell ("we", "us", or "our") collects, uses, and protects your personal information when using our website and services.

We collect information that you provide to us directly, for example, when you:

• Book an appointment online or by phone.
• Fill out forms on our website.
• Contact us via messengers or email.

The types of information collected may include your name, phone number, email address, and preferred services.

We use the collected information for the following purposes:

• Providing and maintaining our services (appointment booking, reminders).
• Contacting you to confirm appointments or answer your questions.
• Improving the quality of our service and website.
• Marketing communications (only with your consent).

We take reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored in secure systems and is accessible only to authorized personnel.

We do not sell, trade, or transfer your personal information to third parties without your consent, except as provided by law or when necessary to provide services (e.g., SMS notification services for appointment reminders).

Our site may use cookies to improve user experience. You can set your browser to refuse all cookies or to indicate when a cookie is being sent.

In accordance with GDPR, you have the right to:

• Request access to your personal data.
• Require the correction of inaccurate data.
• Request the deletion of your data ("the right to be forgotten").
• Withdraw consent for data processing at any time.

If you have any questions about our Privacy Policy, please contact us:

Phone: +382 68 421 125
Email: info@citiwell.me